Build trust with genuine customer reviews. Turn website visits and contact-form enquiries into conversations — and capture what customers need when you’re busy. Make it easier for people to choose your business.
Make a strong first impressionLet real customer feedback build confidence.
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Make more of your website trafficGive visitors an easy way to speak to you.
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Follow up with the detailsKnow what customers need before you call.
Build trust. Make the next enquiry count.
Show why customers choose you, then make it easy for the next person to get in touch.
01 / REVIEWS
Turn great service into reasons to choose you.
Collect genuine Google reviews and make that feedback work harder across your online presence.
Don’t let “I’ll do it later” end the review request. Personalised texts and automatic follow-ups give busy customers another reminder to share their experience — without you chasing each one.
Custom Google Business Profile posts. We can turn customer feedback into posts that showcase your work and keep your profile active.
Put reviews on your website. We can publish customer feedback alongside your services to build trust and help visitors take the next step.
Support your local search presence. More reviews and positive ratings can help your business’s local ranking on Google.
Give people a simple way to request a call, with a useful response even when your team is busy.
Calls from your widget or contact forms. A callback request or connected form can trigger a call to your team, then connect the customer when someone accepts.
A response when you’re unavailable. We can set up an automated callback that plays your prerecorded message and records the customer’s reply.
The recording and a summary. Receive what the customer said and a concise summary, so you can follow up knowing what they need.
A setup that fits your business. Choose routing and availability settings, with scheduled callbacks when enabled.
Included in your plan: review requests and follow-ups, custom Google Business Profile posts, website review publishing, the callback widget, contact-form connections and recorded-message callbacks with recordings and summaries. Start with what your business needs most.
Already investing in Google Ads or SEO?
Your next big job could start with one enquiry.
From a roof replacement to your next installation, valuable work starts with an enquiry. If you’re investing in Google Ads or SEO, help those visitors trust your business and take the next step while their interest is fresh.
01 / BUILD CONFIDENCE
Make a strong first impression.
Show genuine customer feedback where people are deciding whether to contact you.
02 / MAKE CONTACT EASY
Turn a form into a conversation.
Connect your enquiry form to a callback, helping your team respond while the customer is interested.
03 / FOLLOW UP PREPARED
Make selling your services easier.
Use the customer’s message and summary to understand the job and focus the next conversation on what they need.
From website interest to a real conversation.
A simple route from “I have a question” to speaking with your team.
01 / THEY ENQUIRE
A visitor asks to hear from you.
They request a callback through your widget or submit a connected contact form.
02 / YOUR TEAM ANSWERS
RoundRobin calls you first.
The call goes to your team using your chosen routing and availability settings.
03 / YOU CONNECT
Start the conversation.
Once a team member accepts, RoundRobin calls the visitor and connects you.
Watch the callback widget · 48 seconds
Press play to see how it works.
A useful first step
See what would work for your business.
Bring your website, enquiry forms and questions. Jay will show you how Reviews and callbacks can fit your business, including review publishing, form-triggered calls and follow-up when you’re unavailable.
Free call. No account or payment card needed to book.
Choose the call you need
Demo 20 min
See the features and ask your questions.
Onboarding 15 min
Already ready to start? Get help with setup.
Demo + onboarding 30 min
Explore the product and start setting up together.
You can add questions when booking so Jay knows what you’d like to cover.
Reviews + callbacks included
Try RoundRobin free for 14 days.
Explore both features in your own business.
Plans start at £50 per month. Starter includes Reviews, the callback widget and 40 credits each month, shared across calls and review request SMS messages.
Also included: automatic review follow-ups, Google Business Profile posts, website review publishing, contact-form callbacks, and recorded-message callbacks with recordings and summaries.
14-day trial. Verify your email, choose a plan and add a payment card to begin. No setup fee.
A few quick answers.
Are Reviews and callbacks both included?
Yes. Your plan includes review requests and automatic follow-ups, custom Google Business Profile posts, website review publishing, the callback widget, contact-form connections, and recorded-message callbacks with recordings and summaries. Your plan’s credits are shared across calls and review request SMS messages. Start with the features you need and configure the rest when you’re ready.
Do I need a website?
You need a website to use the callback widget or connect a website contact form. You can use Reviews without installing a widget: send customers your review link by text from RoundRobin.
Can you create Google Business Profile posts and publish reviews on my website?
We can create custom Google Business Profile posts using genuine customer feedback and publish reviews on your website. This gives people useful evidence of your work while they’re deciding who to contact. Both publishing options are included in your plan; we’ll walk through the setup for your business.
Can my existing contact form trigger a call?
Yes. We can connect a contact form so a new enquiry triggers your callback process. We’ll check your form, call routing and availability settings with you during setup.
What happens if I’m unavailable?
We can configure an automated callback with your prerecorded message. It records the customer’s response and provides you with the recording and a summary, so you can follow up with the details when you’re available.
Can reviews help with Google and AI search?
More reviews and positive ratings can help your local ranking on Google. A current Business Profile and useful website content also support your wider search presence, including Google’s AI search features. Reviews and posts are part of that wider picture; they don’t guarantee a ranking or an AI recommendation. Google’s local ranking guidance · Google’s AI search guidance.
What should I have ready for a call?
For a demo, bring your website address and any questions. For onboarding, have your business details, Google review link and access to your RoundRobin account ready. Installing the callback widget also needs access to edit your website, or help from the person who manages it.
Do I have to book a call to start?
No. You can start the 14-day trial yourself. You’ll need to verify your email, choose a plan and add a payment card to activate it. The free demo call is available if you want to see the product or talk through your setup first.
Does the widget bring visitors to my website?
The widget gives people already visiting your website another way to enquire. It works alongside your ads, search visibility and other marketing. A callback request still needs your team to answer and follow through.